Refund policy
Are you not satisfied with your product or would you like to exchange it?
In general, you have the right to return the goods within 14 calendar days of receiving them. You are responsible for the return shipping costs. In the case of defective or incorrectly delivered products, Tennis Factory Bopp AG will cover the return shipping costs.
The following items are excluded from the right of return:
- Bulk orders of Interclub tennis balls
- Bulk orders of team clothing
- Tennis court equipment
- Pre-orders
- Machines
- Personalized or custom-made products (e.g. printed team clothing, individually strung rackets)
The right of return expires in all cases if the product is no longer in its original, unused condition. This applies in particular if a racket has been strung, the grip protection has been removed or any other modifications have been made.
How to return your order:
Complete the return form and then send the items to the address provided.
You can download our return form here: Download return form
The purchase price will be refunded within 14 days after we have received and inspected the returned goods. The refund will be made to the original payment method unless otherwise agreed.