Terms of service

We want you to be satisfied with our deliveries and services. This principle guides everything we do, as it is the foundation for building a lasting relationship with our customers. It also forms the basis of our General Terms and Conditions, under which we accept your order.

 

1. Scope

These General Terms and Conditions (GTC) apply to all orders placed through the online shop of Tennis Factory Bopp AG, Industriestrasse 47a, 8304 Wallisellen, by customers residing in Switzerland or the Principality of Liechtenstein. By placing an order, the customer confirms that they are aware of and agree to our terms of delivery. Any deviations require a written agreement.

 

2. Prices

All prices include VAT. The price list valid on the day of delivery applies. Upon publication of a new catalogue, all previous prices become invalid.

 

3. Shipping Costs

  • Cart value below CHF 150: CHF 9.95 shipping costs
  • Cart value of CHF 150 or more: free shipping
  • We reserve the right to choose the shipping method.

 

4. Technical Data

All information regarding weights, dimensions, capacities and load capacities is non-binding. We reserve the right to make changes.

 

5. Illustrations and Dimensions

Illustrations and dimensions in brochures reflect the specifications available at the time of printing. We reserve the right to make changes.

 

6. Custom-Made Products

Custom-made products will only be produced once the sketch confirmed by the buyer has been received. Prices and payment terms will be agreed separately.

 

7. Orders

Orders are only valid if they have been completed in full and legally signed. We reserve the right to reject orders.

 

8. Acceptance of Orders

Orders only become binding for us once we have confirmed them in writing or dispatched the goods.

 

9. Delivery Times

Delivery times are non-binding. We accept no liability for delays caused by force majeure or unforeseeable events. Partial deliveries are permitted.

 

10. Invoicing / Payment

Purchases on account are processed by CembraPay AG. The General Terms and Conditions and the Privacy Policy of CembraPay AG apply.

 

11. Retention of Title

The goods remain our property until payment has been made in full. Registration in the retention of title register may be made.

 

12. Transport Damage

The goods must be inspected for transport damage immediately upon receipt. Any damage must be reported to the carrier within 24 hours.

 

13. Exchanges

If an exchange is requested by the customer, the customer bears the associated costs. If an exchange is required due to an error on our part, we will cover the costs.

 

14. Packaging

The packaging may differ from the packaging shown. Individual products may be delivered without their original packaging.

 

15. Test Rackets

  • Test period: 7 days from receipt of the goods
  • Return shipment no later than the 10th day
  • Test fee: CHF 15 per racket, including voucher
  • Late return: CHF 15 per day
  • Original condition required, otherwise CHF 50 will be charged for restringing

 

16. Place of Jurisdiction

The place of jurisdiction and performance for both parties is 8304 Wallisellen.